WucaiTrade
退款说明
- 买的是 30 美元 / 30 天的数字订阅，付款确认后立即开通，没有实物。
- 可以不续下一期。已经付过的这一期用到结束，不续费本身不产生退款。
- 付完即开通，未用完的天数一般不退。
- 重复扣款，或因我们的故障导致整期完全无法使用，核实后会退回原支付方式。
- 市场亏损、回测或指标结果不符合预期，不退款。
- 用注册邮箱写信到 chenyang@wucai.com，写上订单号和情况。我们争取 7 个工作日内回复。
Refund Policy
1. What you are buying
WucaiTrade is a digital research subscription. Payment is USD 30 for 30 days of access. Access starts as soon as payment is confirmed. There is no physical product and no shipping.
2. Trial and renewal
New accounts receive 7 days of full access at no charge. After the trial, you continue by paying USD 30 for another 30 days in the desktop app. You may renew every 30 days the same way. There is no long-term contract.
3. Cancellation
You may stop at any time by not paying the next period. Access already paid for continues until that 30-day period ends. Not renewing does not by itself create a refund.
4. Refunds
Because access starts immediately, unused days after a successful payment are not refunded.
We will refund to the original payment method after we verify either of the following:
- A duplicate or incorrect charge.
- A technical fault on our side that prevented you from using the product at all during the paid period.
We do not refund because of market losses, backtest or indicator results, or because research output did not meet your expectations. Historical results are not a promise of future returns.
5. How to request a refund
Email chenyang@wucai.com from the account email. Include the payment or order reference and a short description. We aim to reply within 7 business days. Approved refunds go back to the original payment method.
6. Contact
Wucai Tech Limited · Room 602, 6/F, Kai Yu Commercial Building, 2C Argyle Street, Kowloon, Hong Kong · chenyang@wucai.com.